# Bank Transfer FAQ

<details>

<summary>When will your customer's order be completed?</summary>

When your customer completes the money transfer/EFT transaction by entering all the correct information through the bank he has chosen, iyzico matches the money transfer/EFT transaction with the payment request and confirms the payment within the same business day. Once the payment is confirmed, the order process is completed when the product is shipped.

</details>

<details>

<summary>When should I ship the product?</summary>

When you receive an e-mail informing you that payment has been received, you can ship the product. You can also follow your transactions in the "Successful Bank Transfer Payments" section under the "All Transactions" heading on your iyzico Control Panel.

</details>

<details>

<summary>How should I answer my customers' questions about  Bank Transfer?</summary>

Your customers can reach our 24/7 live support service via SMS, e-mail or iyzico App for all their questions about the Protected Transfer/EFT Method.

</details>


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